1. What is your shipping policy?
We offer free shipping to US customers on beauteque.com orders over $35 only (excluding taxes). International shipping costs are based on package weight and destination. International custom duty fees may apply. We are not liable for any additional shipping charges. All custom taxes are declared by international law.
Beauteque is not responsible for any custom fees, duties, taxes or brokerage fees associated with the shipping or receiving of your order. As these fees can be costly, please research your country’s fees and taxes before completing your order. If an international order is refused or undeliverable for any reason, the package will be abandoned at customs and we will not reimburse the product(s) or shipping fee.
2. When will my order ship?
Beauteque.com store orders are fulfilled between 1-3 business days from the order date (Business days do not include weekends). International orders are processed and shipped on Mondays, Wednesdays, and Fridays only.
3. Where does Beauteque ship to?
Beauteque ships to the US, Canada, Europe (select countries only), Australia, New Zealand, Hong Kong, Japan, and Singapore.
4. What happens if my package gets lost in the mail service or is stolen?
Please contact your local post as misplaced packages do often turn up. If your package is truly lost after 30 days from the original ship date, we will replace the products (if available) or refund the amount of your order. Your replacement package will be shipped at no cost to you. You have up until 90 days from the ship date to contact us and let us know of your missing package. Please understand that we cannot issue replacements after the 60 days has passed.
Please be sure to check your shipping address before checkout. We are not responsible for packages that are lost due to incorrect address and we will not reimburse or replace those orders.
5. Will I receive a tracking number?
Yes! As soon as an order has shipped, an automatic email will be sent out confirming the order details and tracking number. US and Canada orders can be tracked through USPS.
International orders will be emailed their tracking information separately. Please allow up to 48 hours for tracking to be emailed to you. You can track international beauteque.com orders here.