Subscriptions: Shipping

 1. When will I receive my bag?

Please be mindful that our subscriptions do not ship per order! Our subscriptions ship ONCE per month, at the end of the month.

You will receive email notifications when your bag is getting ready to ship. Please be sure to add the contact “marketing@beauteque.com” to your address book to ensure you don’t miss important notifications about your subscription.

Please be mindful that holidays, inclement weather, and unforeseen events can delay shipping times. International shipments may take longer due to transit times and customs.

Please email subscriptionshelp@beauteque.com if you have any questions.

 

2. Where can I find my tracking number?

You will be emailed when your bag is preparing for shipment. At this time, please ensure all shipping information in your account is correct. We are not responsible for lost or missing bags due to an incorrect shipping information.

You will be emailed a separate notification when your bag has actually shipped. This email will also contain your tracking information. Please make sure your correct email address is in your account, as we regularly send out important notices regarding your subscription.

After your bag has shipped, you can also view your tracking information in your account here. Your most recent tracking information can be seen in your account under “Your Subscription(s)” on the left-hand side of the page.

Please email subscriptionshelp@beauteque.com if you have any questions.

 

3. How can I track my shipment?

US subscription shipments will initially ship via DHL, then be handed off to USPS for delivery.

If you are a US subscriber, you can track your package via DHL here.

After your package makes it to USPS, you can track your package here.

If you are an international subscriber (including Canada), you can track your package here.

Please email subscriptionshelp@beauteque.com if you have any questions.

 

 

4. What happens if my package is delayed, lost, or stolen?

Be mindful that during holidays or inclement weather, it may take your local post more time to get your package to you. Please allow an additional 3-5 business days for delivery during these times.

We will only ship you a replacement if your package has not arrived within 30 days of shipment notice. If a package is lost or has been stolen, we will replace it at no cost to you.

Double check your mailing address before checkout. We are not responsible for packages that are not received due to incorrect address and we will not reimburse or replace those orders.

Please email subscriptionshelp@beauteque.com if you have any questions.

 

5. Do you ship BB Bag and Mask Maven outside of the US?

We do! We currently ship BB Bag and Mask Maven to: USA, Canada, Europe (most countries), Australia, and parts of Asia with flat shipping rates. Please check our list below to see if your country qualifies. Shipping is added to the total cost of the subscription at checkout.

We ship our subscriptions to the following countries:

  • Andorra
  • Albania
  • Armenia
  • Austria
  • Australia
  • Azerbaijan
  • Bosnia And Herzegovina
  • Belgium
  • Bulgaria
  • Belarus
  • Canada
  • Switzerland
  • Cyprus
  • Czech Republic
  • Germany
  • Denmark
  • Estonia
  • Spain
  • Finland
  • France
  • United Kingdom
  • Georgia
  • Greece
  • Hong Kong
  • Croatia
  • Hungary
  • Ireland
  • Iceland
  • Italy
  • Japan
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Latvia
  • Monaco
  • Moldova, Republic of
  • Montenegro
  • Macedonia, Republic Of
  • Malta
  • Netherlands
  • Norway
  • New Zealand
  • Poland
  • Portugal
  • Romania
  • Serbia
  • Sweden
  • Singapore
  • Slovenia
  • Slovakia
  • San Marino
  • Turkey
  • United States
  • Kosovo

 

Please keep in mind that international custom duty fees may apply. We will not be liable for these extra charges. All custom taxes are declared by international law.   

We are not responsible for any custom fees, COD’s, duties, taxes or brokerage fees associated with the shipping or receiving of your order.  As these fees can be costly, please research your country’s fees and taxes before completing your order.  If an international order is refused or undeliverable for any reason, the package will be abandoned at customs and we will not reimburse the product(s) or shipping fee. Please research your country’s custom fees before placing an order.

Please email subscriptionshelp@beauteque.com if you have any questions.

 

6. What are the flat shipping rates?

United States $3.95
Canada $6.95
Europe $8.95
Australia $9.95
New Zealand $9.95
Japan $9.95
Hong Kong $9.95
Singapore $9.95

 

7. I would like my bag delivered to a different address. How do I do this?

You’re always welcome to update your address in your account. You can log in here.

You can also email subscriptionshelp@beauteque.com if you need assistance. Please keep in mind our business hours are Monday – Friday 10:00 AM – 6:00 PM EST and requests placed after these hours will be addressed in the order in which they were received.

 

8. I received a broken product. What next?

We’re sorry about that! Please email subscriptionshelp@beauteque.com with a photo of the broken product you received. If approved, we will replace your item free of charge. If the item is out of stock, we will offer a replacement or refund.

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